FAQ
Common questions
Short answers, no runaround. If yours is not here, the contact page reaches a human within one business day.
Testing & certificates
What does third-party tested actually mean here?
Every published lot is tested by Accumark Labs (Lab ID ACL-001), an independent laboratory in the USA. The results are published on the lab's own AccuVerify system as a live, holographically verifiable record. We cannot edit those results, which is the point.
What are the five tests on every certificate?
HPLC purity (spec above 98%, current lots verify 99.0 to 99.98%), identity confirmation, measured quantity in the vial, endotoxin screening (LAL, at or below 5.0 EU/mL) and rapid sterility screening (PCR). Endotoxin and sterility are usually skipped in this market because they cost real money per lot. We run them on every published lot anyway.
How do I verify the certificate for my exact vial?
Open the certificate from the product page or the catalog card, then match the lot code on the record to the lot printed on your vial. The record is hosted by the testing laboratory, not by us, and the full PDF is one click away.
Why do some products not show a live certificate yet?
New lots publish as they clear testing, so a product can be between certificates. Its product page still carries the lab report for the current material. Bacteriostatic water does not require a COA at all.
Products & quality
Where are Peptagon compounds made?
Synthesized in the USA, in cGMP-certified facilities where applicable, and released only after independent testing confirms the lot meets specification.
How should vials be stored?
Follow the label: store at 68-77°F (20-25°C), protect from light, and refrigerate after first reconstitution.
Are these products for human use?
No. Everything we sell is strictly for laboratory research use. Nothing in the catalog is a dietary supplement, medication, cosmetic or consumer health product, and nothing is for human or veterinary use.
Ordering & shipping
When do orders ship?
Orders placed before 4pm EST ship the same business day. US shipping is fast, free and discreet: no minimum, plain packaging, tracking by email.
Do you offer volume discounts?
Products marked Buy 6+, save 15% discount automatically in the cart. For larger volumes, use the wholesale route on the contact page.
What is your return policy?
Full details are in the refund policy. If something arrives damaged or looks wrong, write in with your order number and the lot code on the vial and we will make it right.
Support
How do I reach a human?
Use the contact form and pick the subject that fits. Hours are Monday to Friday, 8am to 5pm EST, and replies come within one business day.